Talking to support

How to reach a person, support hours, and where the help centre is.

Can I talk to a human?#

Yes. Write in this chat, or email support@heycatch.ai.

The assistant replies first and will ask what went wrong, because most things are settled right there. Where it cannot settle it, a person takes over.

A person is available 10 hours a day, Monday to Saturday, from 07:00 to 17:00 UTC. Sunday is a day off, and anything sent on a Sunday is answered on Monday. If you are not sure when that window opens where you are, ask and we will give it to you in your local time. Messages sent outside it are picked up when it opens.

What are your support hours?#

Ten hours a day, Monday to Saturday, from 07:00 to 17:00 UTC. We are off on Sundays, and anything sent on a Sunday is answered on Monday.

If you are not sure when that window opens where you are, tell us where you are and we will give you the hours in your local time. Messages sent outside the window are answered when it opens.

Where is your help centre?#

At docs.heycatch.ai. It carries the published guides.